VIP Shipping Protection

Shipping Protection & Tipping Policy

At Ornacase, we believe extra services should always be your choice. To keep checkout simple and transparent, we offer optional Shipping Protection and Tipping for customers who wish to add them to their purchases.

Below, you'll find everything you need to know about these optional services, including how they work and how to request a refund.

1. Optional Services – You're in Control

Shipping Protection and Tipping are completely voluntary. Neither is required to place an order with Ornacase.

These services are added to your purchase only when you actively choose them during checkout.

• Shipping Protection: An optional service that provides additional coverage for eligible package loss, damage, or theft during transportation.
• Tipping: A voluntary contribution that lets you show appreciation for the teams supporting order fulfillment and customer service.

Declining either option will not affect your ability to complete your purchase.

2. How Shipping Protection Works

We know how important it is to receive your purchases safely. Our optional Shipping Protection service provides additional assistance when certain unexpected delivery problems occur.

Eligible incidents may include packages lost during shipment, items damaged in transit, or packages stolen before delivery is completed.

Coverage is subject to specific conditions, exclusions, and claim requirements.

For complete information about this service, please review our VIP Shipping Protection Terms & Conditions .

We encourage you to review these details before choosing to add protection to your order.

3. Refunds for Optional Services

Changed your mind about Shipping Protection or a Tip? No problem.

If you've added either optional service and decide you no longer want it, you may request a full refund of the amount paid for that service.

No explanation is necessary. Whether the charge was added accidentally or you simply reconsidered your selection, we'll honor your request.

You may also request a refund after your order has been shipped. Shipping status does not affect eligibility for a refund of these voluntary charges.

Once your request is received, our team will initiate the refund promptly. Your bank or payment provider may require additional processing time before the amount appears in your account.

Please note that this provision applies only to optional Shipping Protection and Tipping charges. Product returns and merchandise refunds are addressed separately in our Return & Refund Policy .

4. Questions or Refund Requests

We're happy to help if you have questions about either service or would like to request a refund.

Please contact our support team and include your order number and the email address associated with your purchase.

Store Name: Ornacase

Website: https://ornacase.com/

Customer Support Email: support@ornacase.com

Phone: (618) 481-4460

Contact Us: Ornacase Customer Support

We aim to respond to customer inquiries within 24–48 hours.

Thank you for choosing Ornacase. We appreciate your trust and are committed to making every shopping experience clear and convenient.